Privacy Policy & Terms of Service

Effective Date: March 4, 2026 | Last Updated: March 4, 2026

Whole Connection LLC respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect information related to our messaging services, in compliance with A2P 10DLC requirements and applicable regulations.

Information We Collect

When you opt in to receive messages from us, we collect:

  • Your name and phone number and/or email address
  • How you opted in (e.g., web form, SMS keyword)
  • Your interactions with our messages (confirmations, HELP requests, STOP requests)
  • Non-personally identifiable data such as device type and message delivery status

How We Use Your Information

We use your information to:

  • Send messages you’ve opted in to receive, including appointment reminders, care coordination messages, and surveys
  • Respond to HELP requests and provide support
  • Process STOP requests and stop further messages

SMS consent, mobile phone numbers, and opt-in information are never shared with third parties or affiliates. No mobile information is sold or shared with third parties for marketing purposes.

What You’re Agreeing To

By opting in, you agree to:

  • Receive recurring messages related to your care and our services
  • Acknowledge that standard message and data rates may apply
  • Understand that message frequency varies depending on the program (typically 1–3 messages per appointment, up to 5 informational messages per month)

Age Requirement

By opting in, you confirm that you are at least 18 years old or the age of majority in your jurisdiction.

How to Opt Out

You can stop receiving messages at any time by replying STOP to any message. You’ll receive a confirmation, and no further messages will be sent unless you opt back in.

Need Help?

Reply HELP to any message, or contact us directly:

Links in Messages

Our messages may include links to secure resources such as appointment confirmations or support contact information. All links comply with security standards to protect your data.

Data Protection

We use security measures to protect your data from unauthorized access. Information is retained only as long as needed to fulfill the purposes in this policy or as required by law.


Terms & Conditions

By opting in, you agree to receive informational messages from Whole Connection LLC, including appointment reminders, account notifications, and care coordination updates. Messages may be sent using an autodialer. Consent is not a condition of receiving services.

  • Message frequency varies depending on your interactions and services
  • Standard message and data rates may apply
  • Reply STOP at any time to unsubscribe
  • Reply HELP for assistance
  • Email contact@wholeconnection.org with any questions

SMS Terms of Service

By opting in to SMS from a web form or other medium, you agree to receive SMS messages from Whole Connection LLC. This includes messages for appointment confirmations, appointment reminders, intake follow-up, customer care, and occasional feedback requests. Message frequency may vary. Message and data rates may apply. To opt out at any time, reply STOP. For assistance, reply HELP or visit our website at https://wholeconnection.org. See our Privacy Policy at https://wholeconnection.org/privacy-policy/. SMS consent is not shared with third parties or affiliates.